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Human resources in tourism

  • A.A. 2018/2019
  • CFU 6
  • Ore 36
  • Classe di laurea LM-49
Flavia Stara / Professoressa di ruolo - I fascia / Pedagogia generale e sociale (M-PED/01)
Dipartimento di Scienze della Formazione, dei Beni Culturali e del Turismo

The student may be facilitated by knowledge of the basic elements of the human sciences.

Obiettivi del corso

The purpose of the course is to create the competence to process proposals and criteria referring to the relationship between the technique of storytelling and marketing, taking into account the channels or instrumental dimensions in which the storytelling is applied: the paper channel, the relationship channel and the digital/ visual channel. The course will stress on how to:
Develop a theoretical model to understand how stories can form constituent parts of destination branding and marketing ;
Give a critical view on possibilities of using storytelling in destination
Tourism management;
Learn how to successfully communicate the stories both verbally and through displays.Enhance the knowledge based persuasion and communication with specialist and non-specialist audiences.
Define the steps in HR strategic visual planning for destination management.

Programma del corso

The identity of each of us, our emotions, actions and relations are crossed by narratives that guide our choices, even when we buy products and services. It is important that young professionals learn how business strategies of the narrative apply to the tourism industry. An important aspect of corporate culture is its ability to influence relationship dynamics, so the course will provide background and definition to the notion of intellectual capital and describe where and how it fits into the 'knowledge company'. The course will identify and explain some of the challenges associated with HR in Tourism. The objective is to analyze the possibilities and drawbacks of using storytelling as a tool to develop branding and marketing Italian tourist destinations. Will be studied the ways in which storytelling is practiced and how stakeholder cooperation unfolds and seeks to determine the prerequisites for using storytelling as part of a destination development strategy. Will be explored real life examples that inspired companies to use storytelling as a means of building their brand-internally as well as externally. Will be conducted team- activities designed to promote communication and team work.

Testi (A)dottati, (C)onsigliati
  • 1.  (C) A.Fontana Storytelling. Strategie del raccontoper vendere se stessi, i propri prodotti, la propria azienda ETAS, Milano, 2010 » Pagine/Capitoli: 100
  • 2.  (C) C.Ryan The Tourist experience: a new introduction Continuum International Publishing Gropu, University of Michigan, 2002 » Pagine/Capitoli: "Making or breaking the tourist experience: the role of human resources managment" pp.80-110
  • 3.  (A) K.Maurer Storytelling as a PR tool in the tourism Industry. VDM Verlag Muller, Saarbrucken, 2008 » Pagine/Capitoli: 100
  • 4.  (A) B.McKercher, H.du Cros Cultural Tourism: the partnership between tourism and cultural heritage managment Routledge, England, 2002 » Pagine/Capitoli: 100
  • 5.  (A) F. Howie Managing the tourist destination Cengage Learning EMEA, Andover, UK, 2003 » Pagine/Capitoli: 100
Altre informazioni / materiali aggiuntivi

Will be studied selected chapters from the indicated texts. Additional teaching materials -handouts, audio-visual, slides- might be also provided during the course and will be possible to download them from the teacher's web page.

Metodi didattici
  • - Lectures dialogues
    - Exercises in small and medium group
    - Vision of audio-visual materials
    - Analysis of case studies
    - Production (educational project, presentation of a topic)
Modalità di valutazione
  • The exam is oral. It consists of a series of questions aimed at ascertaining the theoretical and practical knowledge of the student on disciplinary contents/paradigms and methodologies presented in class as well as in the text books.The student will also present and discuss a case study on the type of the ones dealt with during the course. During the exam will be evaluated: knowledge learning and critical understanding (50%), independent judgment (25%), communication skills (25%).
Lingue, oltre all'italiano, che possono essere utilizzate per l'attività didattica


Lingue, oltre all'italiano, che si intende utilizzare per la valutazione