B1 of the Common European Framework of Reference for Languages.

By the end of the course, the student will have: 1) strengthened his/her English skills (reading, writing, listening, speaking), specific to the field of International Tourism in the intermediate to upper-intermediate (B1-B2) level and business-related topics, such as human resources, marketing and branding, leadership and management, cultural awareness; etc.; 2) communicated in Business English and be able to create presentations, write emails, participate in meetings, make phone calls, and perform other important tasks related to business management; 3) deepened his/her knowledge in British and American work culture.

International Tourism: Vocabulary and conversational/technical phrases in marketing,
designing tours, dealing with customer complaints, improving customer service,
business travel, niche and cultural tourism, tourism trends, tourism and the
environment, tourism and technology.
Business English: Creating business presentations, writing business emails, making business phone calls, participating in business meetings, and perform other relevant tasks required in business management. Topics to be discussed include human resources, branding and marketing, leadership and management, cultural awareness, diplomacy and negotiations, ethics, finance, customer service, and any emerging topics.
English Language: Question forms, conditionals, phrasal verbs, reported speech, verb tenses in the B1+/B2 level, passive tense, articles, pronunciation of regular verbs in the past form.
English Culture: American and British work culture - time, business practices, communication styles, etc.

• 1.  (A) Strutt, Peter English for International Tourism, Upper Intermediate Pearson Longman, Harlow, 2013
• 2.  (A) Mark Powell In Company 3.0 Intermediate Macmillan, London, 2014

The final grade of non-attending students will be based 100% on the results of the final exam.

• Lectures and presentations with student interaction, homework assignments, use of multimedia.

• The final exam will consist of listening, writing and reading. Students who participate in class activities can earn extra points to be added to the final exam score. During the exam, students will be asked to listen once to an audio file and write down its contents. The writing component will be based on readings and materials presented in class.

English

English